Last updated: 31 October 2026
Purchases on Hekaty are made through our Merchant of Record, Dodo Payments. Refund requests are reviewed under the rules below, and approved refunds are paid by Dodo Payments to your original payment method.
If you bought a plan for the first time, you can ask for a full refund within 14 days of the purchase, provided you have used less than 10% of that period’s credits.
Renewed periods, and periods in which more than 10% of the credits have been used, are not refunded except where the service was defective. When you cancel, the next period is not charged and you keep your plan until the end of the current one.
Credits for jobs that could not be completed are returned to your account automatically. If the Service is unavailable because of a problem on our side, we offer, at your choice, compensating credits or a pro-rata refund.
The Service is digital content and services whose performance starts right after purchase. Under the applicable distance-selling rules, the right of withdrawal does not apply once performance has started with your consent; this policy gives you refund options beyond that.
Write to [email protected] with your account’s e-mail address and the purchase date. We answer within 5 business days; an approved refund may take 5–10 business days to reach you, depending on your bank.